Privacy Policy
At Katoomba Global Foods Pty Ltd, we are committed to providing quality services, and this policy outlines our ongoing obligations regarding how we manage your Personal Information.
Collection of Personal Information
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) to govern the way we collect, use, disclose, store, secure, and dispose of your Personal Information. Personal information includes any information or opinion identifying an individual, such as names, addresses, email addresses, and phone numbers.
We collect this information through various channels, including-
- website & social media channels
- emails, including inquiries, comments and complaints
- Telephones calls
- an expression of interest forms
- providing Business cards
- purchases tickets for an event run by Katoomba Global Foods, a related party and a third party
- makes a purchase from Katoomba Global Foods and/or a third party
Purpose of Collection
We collect your Personal Information primarily to provide our services to you, offer information to our clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists anytime by contacting us in writing.
Sensitive Information
Sensitive information, as defined in the Privacy Act, includes data or opinions about an individual’s racial or ethnic origin, political opinions, religious beliefs, health information, etc. We will only use sensitive information for the purposes for which it was collected, with your consent, or where required or authorized by law.
Third Parties
We make every effort to collect Personal Information directly from you, but in some instances, we may receive information from third parties. In such cases, we will ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored securely to protect it from misuse, loss, unauthorized access, modification, or disclosure. When your Personal Information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it.
Access to Your Personal Information
You have the right to access the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. However, before we provide you with access to your personal information we may require verification of proof of identity.
Maintenance of Personal Information
It is essential that your Personal Information is accurate, complete, and up to date. If you find that the information we hold is not up to date or is inaccurate, please notify us so we can update our records.
Policy Updates
Our Privacy Policy may be updated from time to time and will be available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Katoomba Global Foods Pty Ltd
216-222 S Gippsland Hwy,
Dandenong South VIC 3175
Email: customercare@kgfoods.com.au
Phone:(03) 8782 0653
We will respond to your query or complaint in a reasonable period of time (usually within 30 days). If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) (whose contact details are as set out at https://www.oaic.gov.au/contact-us)
If you need more information about privacy law and privacy principles is available from the OAIC and from their website (https://www.oaic.gov.au/). The OAIC may be contacted using their contact details set out here (https://www.oaic.gov.au/contact-us).
